Complaint Resolution Policy

• Measures for the protection and confidentiality of complainants.
In order to protect the rights of complainants and those who act in good faith, will conceal the name, address or any other information that may identify the complainant or the data provider and keep the complainant and the information provider confidential. Only those responsible for conducting a complaint investigation will be able to access such information. It is the responsibility of the complainant and the information provider to keep the complaint information and evidence. Do not disclose information to anyone who is not involved except as disclosed by the statutory duty.

• Complaint handling.
Our customer service will immediately review the complaint and feedback.

And notify the relevant authorities to investigate the facts about the subject matter.

• Complaints and corrective action.
Follow up progress periodically. The relevant authorities will report the results to the complainant within a reasonable period of time. Free of charge.

• Complaint channels.
The complainant must provide details of the complaint, along with the name, address, and telephone number of the contact and can be sent to via at here.

By post :  Cenclean Pulp & Paper  Co. Ltd.  

                   188/9 Soi Phutthabucha 36,

                    Bang mot, Thung Khru,

                     Bangkok 10140

E-mail: or 

• Dispute Resolution Mechanism
If the dispute resolution process by the operator is not satisfactory to the customer.

Customers can use external channels where customers can take dispute resolution by contacting

Call Center: +66 (0) 2-490-1555.

Official Line: @Cenclean