How to cancel or return a product
1. You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, Claims for return (if any) must be lodged via the return request section of the CENCLEAN website, within the next 3 days from the date of delivery; otherwise we shall have the discretion to refuse your request and claims, after 3 days from the date of delivery. All requests for refund will be reviewed on case-by-case basis and subjected to the company’s approval.
2. Return of products can be arranged for the following reasons:
2.1 If the product is expired / incorrect / damaged, in its original packaging upon delivery
2.2 If the customer is not satisfied with the product upon delivery and it is still in its original condition and sealed packaging
3. CENCLEAN reserve the rights to reject any refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
4. Goods are refunded at the price value per order confirmation.
5. Delivery fees will not be refunded.